Privacy Policy

PRIVACY STATEMENT

ARTICLE 1 - PERSONAL DATA COLLECTED

When you make a purchase in our store, as part of the buying and selling process, we collect the personal data you provide to us, such as your name, address, and email.

When you browse our store, we also automatically obtain the IP (Internet Protocol) address of your computer, which allows us to learn more about the browser and operating system you use.

Email marketing (if applicable): With your consent, we may send you emails about our store, new products, and other updates.

 

ARTICLE 2 - CONSENT

How do you obtain my consent ?

When you provide us with your personal data to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we assume you consent to us collecting and using your data solely for that purpose.

If we ask you to provide your personal data for another reason, such as for marketing purposes, we will directly request your explicit consent or give you the opportunity to opt out.

How do I withdraw my consent ?
If, after giving your consent, you change your mind and no longer consent to being contacted or to the use of your data, you can contact us at lumisilk.za@gmail.com

 

ARTICLE 3 - DISCLOSURE OF INFORMATION

We may disclose your personal data if required by law or if you breach our terms of sale and use.

 

ARTICLE 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services.

Your data is stored in Shopify’s data storage system, databases, and the general Shopify application. Your data is protected on a secure server behind a firewall.

Payment data:

If you make a purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted according to the PCI-DSS standard (Payment Card Industry Data Security Standard).

For more information, please see Shopify’s Terms of Use here or our Privacy Policy here.

 

ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

In general, the external service providers we use collect, use, and disclose your information only to the extent necessary to enable them to perform the services they provide us.

However, some providers, such as payment gateways, have their own privacy policies regarding the information we are required to provide to them for transactions.

We recommend reading their privacy policies to understand how they will handle your personal information.

 

ARTICLE 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, accessed, disclosed, modified, or destroyed inappropriately.

 

COOKIES
A list of the cookies we use is provided below:

  • session_id: Unique session identifier.
  • shopify_visit: Persists for 30 minutes.
  • shopify_uniq: Expires at midnight (based on visitor location).
  • cart: Unique identifier, stored for 2 weeks.

 

ARTICLE 7 - AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence.

 

ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time.

 

ARTICLE 9 - SMS MARKETING

We use the information collected to send SMS notifications related to your order, marketing offers, and abandoned cart reminders.

 

QUESTIONS AND CONTACT
To access, correct, or delete personal data, contact ECOM STAR MEDIA LIMITED:

  • Address: 2301 Bayfield - Building 99 Hennessy Road - HK
  • Email: lumisilk.za@gmail.com